This transportation method is for voluminous orders (with adjustable pole) with a delivery address in France.
When the delivery agency near you will have the parcels of your order at the dock, so between 3 to 7 days after receipt of this email: " Your order has been handled by the carrier", we communicate your phone number to the transporter. Then, an SMS and/or an email will be sent to you by the carrier to suggest you an appointment. If you do not respond to this SMS, you will be reminded twice by an SMS and/or a call to the carrier to fix an appointment (delivery slots suggested by the carrier).
Warning; If the transporter has no news from you at these 2 reminders, the goods will be returned after 10 days of suffering. (Delivery possible from Monday to Friday).
Warning: Once you have received this email: It is not possible to change the phone number that will be used by the carrier to agree on the delivery appointment. It will also be not possible to change the delivery address.
For any communication with your carrier, you will be asked to indicate your expedition reference and our DN N° attached:
For any delivery of damaged boxes, we suggest unwrapping the packages with the driver and specifically detailing the damages observed and missing pieces.
Without these details indicated on the signed acceptance of goods slip, we will be unable to replace a non-delivered or damaged merchandise.
It is recommended to take pictures of the packages in the presence of the driver and to keep the packaging until the dispute is solved.
Please keep this email carefully until you receive your delivery.